Privacy Policy

1. Introduction

DreamoonTech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dreamoontech.com or use our services.

We handle personal information in accordance with applicable Australian privacy law.

2. Information We Collect

Personal Information: We may collect the following personal information when you fill out our contact form or engage our services:

• Name
• Email address
• Your message and any details you voluntarily include, such as a phone number, business name, or project details

Automatically Collected Information: When you visit our website, we may automatically collect certain information including:

• IP address
• Browser type and version, screen size and language
• Pages visited (including page titles and addresses) and time spent on pages
• Referring website addresses
• Whether the contact form was submitted successfully, and whether a phone number or email link was clicked (we record only that it happened and where on the page, not your name, email address or message)

For a sample of visits, our website statistics tool also records a replay of how the page was used, such as clicks, scrolling, mouse movement and page layout, together with heatmap data on where visitors click and scroll. Text you type into form fields is masked in these recordings, but other text shown on a page is not masked.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our web design, SEO, and digital marketing services
• To communicate with you about your project
• To understand how our website is used, which pages lead to enquiries, and to improve our website and services
• To comply with legal obligations

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Contact data submitted through our contact form is transmitted over HTTPS to Formcarry for processing and delivery. Please refer to Formcarry's privacy policy for details on how they handle data.

5. Website Statistics and Third-Party Services

We run our own website statistics tool (Umami) at stats.dreamoontech.com. It provides the visit statistics, event counts, session replays and heatmaps described above. We no longer use Google Analytics.

Our website also uses the following third-party services that may collect data:

• Formcarry — receives and processes contact form submissions
• Google Maps — provides the map embedded on /contact/ and may receive connection and interaction data

These services have their own privacy policies. We encourage you to review them.

6. Cookies

The statistics scripts we load do not themselves set cookies in your browser. The Google Maps embed on the contact page may use cookies or similar browser technologies for service delivery. You can block or delete cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

8. Your Rights

Under applicable Australian privacy law, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Raise a complaint about how we handle your information

To exercise these rights, contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:

• Email: [email protected]
• Phone: 0493 493 597
• Address: 2/3 Greenhill Road, Wayville Adelaide SA 5034

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review this policy periodically.